Refund Policy

1. Scope of This Policy

This Refund Policy applies to all users who purchase Services from Host44, including but not limited to shared hosting, VPS hosting, dedicated servers, domain registrations, and email hosting. It does not apply to free trials, promotional offers, or services provided by third parties unless otherwise specified.

2. Money-Back Guarantee for Hosting Services

30-Day Money-Back Guarantee:

For most hosting Services (e.g., shared hosting, VPS hosting, email hosting), we offer a 30-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund within 30 days from the date of purchase.

Eligibility:

• The guarantee applies only to new hosting accounts and does not cover renewals, upgrades, or add-ons.
• You must submit a refund request via email to support@host44.uk or through your account dashboard.
• Refunds will be issued to the original payment method within 14 days of approving the request.

Exclusions:

• Excessive usage (e.g., bandwidth or storage significantly exceeding typical use) may void the guarantee.
• Violations of our Terms and Conditions (available at host44.uk/terms) may result in ineligibility for a refund.

3. Domain Registration and Renewal

• Non-Refundable: Domain registration and renewal fees are non-refundable, as these services are provided through third-party registrars and are subject to their policies.
• Cancellation: You may cancel a domain registration within 5 days to prevent auto-renewal, but no refund will be issued for the registration fee.
• Mistaken Registrations: If you register a domain in error (e.g., typo), contact us within 48 hours at support@host44.uk. We will attempt to assist, but refunds are not guaranteed due to registrar restrictions.

4. Other Services and Add-Ons

• Dedicated Servers and Custom Services: Refunds for dedicated servers or bespoke services are evaluated on a case-by-case basis. Contact us at support@host44.uk within 7 days of purchase to discuss eligibility.
• Add-Ons: Fees for additional services (e.g., SSL certificates, backup services) are non-refundable unless the service is defective or not as described.
• Setup Fees: Any one-time setup fees are non-refundable.

5. Consumer Rights Under UK Law

• Distance Selling Rights: Under the Consumer Contracts Regulations 2013, if you are a consumer purchasing Services online or remotely, you have the right to cancel within 14 days of purchase (the "cooling-off period") without giving a reason, unless you have expressly agreed to immediate service provision (e.g., hosting activation).
• Waiver of Cooling-Off Period: By purchasing and activating our Services, you consent to immediate performance, which may waive your right to a full refund during the cooling-off period. However, our 30-day money-back guarantee (Section 2) may still apply for eligible hosting Services.
• Defective Services: If a Service is faulty, not as described, or not fit for purpose, you may be entitled to a refund or repair under the Consumer Rights Act 2015. Contact us at support@host44.uk to report issues.

6. Refund Process

How to Request a Refund:

1. Submit a request via email to support@host44.uk or through your account dashboard, including your account details and reason for the request.
2. We will review your request within 7 business days and notify you of the outcome.
3. Approved refunds will be processed to the original payment method within 14 days.

• Verification: We may request additional information to verify your eligibility, such as account details or proof of payment.
• Currency: Refunds will be issued in GBP (£), and any currency conversion fees are your responsibility.

7. Non-Refundable Circumstances

Refunds will not be issued for:

• Services used in violation of our Terms and Conditions (e.g., prohibited activities like spamming or hosting illegal content).
• Requests made outside the specified refund periods (e.g., after 30 days for hosting Services).
• Promotional or discounted services, unless defective or not as described.
• Third-party fees (e.g., domain registrar fees, third-party software licenses).

8. Cancellations

• You may cancel your Services at any time via your account dashboard or by contacting support@host44.uk.
• Cancellation does not automatically entitle you to a refund unless you meet the criteria in Sections 2 or 5.
• Upon cancellation, we may delete your data after 30 days, as outlined in our Privacy Policy (host44.uk/privacy).

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Website, and significant changes will be notified via email or your account dashboard. Continued use of the Services constitutes acceptance of the updated policy.

10. Contact Us

For refund requests, questions, or complaints, contact us at:

• Email: support@host44.uk
• Address: 3 Hornton Pl, London, United Kingdom

If you are not satisfied with our response, you may contact the UK Citizens Advice Consumer Service or, for online purchases, use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.